The HAP Hospital Improvement Innovation Network is sponsoring a state-wide Person and Family Engagement & Culture of Saftety conference titled:

How Do We Get There From Here?
Tackling 5 PFE Metrics to Improve the Value of Patient Care.

Join us on June 4th, 2018 at the Sheraton Harrisburg Hershey Hotel
Program Overview:
This conference will provide strategies, illustrations, and resources to implement and maintain a culture of Person and Family Engagement (PFE) by emphasizing operationalization of five PFE Metrics in order to assist hospitals to provide safe, high quality, patient-centric care that increases patient satisfaction while improving quality of care and payment and delivery models.

Key Objectives:
  • Implement five CMS (Centers for Medicare and Medicaid Services) PFE patient-specific metrics to address patient priorities in health care
  • Learn how outcomes and evaluation methods demonstrate how PFE influences patient safety while impacting hospital value-based care
  • Build skills and engage in peer-to-peer learning to support PFE implementation activities in the acute care hospital setting
  • Define strategies to engage patients and families in organizational processes
Who Should Attend:
Hospitals are encouraged to convene a multidisciplinary team for participation, which includes executive leaders (CEO, CMO, COO, CNO), directors and managers, person centered care leaders, social services and chaplaincy, direct care providers, PFAC members, patients, family members, and anyone with an interest in accelerating the implementation of PFE activities in the acute care hospital setting.

For additional information about HAP HIIN’s Person and Family Engagement (PFE) initiative, this conference, or questions about proposal submission, contact Janette Bisbee ( or 717-561-5372.
Complete program agenda can be found here. 

Continuing education contact hour information can be found here.
Click Here to Register

Program Details:
Date:  June 4, 2018

Time: 9:00 a.m. to 4:00 p.m.

Location: Sheraton,Harrisburg Hershey (

The Hospital + Healthsystem Association of Pennsylvania
The Hospital + Healthsystem Association of Pennsylvania - © 2017
30 North Third Street, Suite 600, Harrisburg PA, 17101-1703

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