The HAP Hospital Improvement Innovation Network is sponsoring a state-wide Person and Family Engagement & Culture of Saftety conference titled:

How Do We Get There From Here?
Tackling 5 PFE Metrics to Improve the Value of Patient Care.

Join us on June 4th, 2018 at the Sheraton Harrisburg Hershey Hotel
Program Overview:
This conference will provide strategies, illustrations, and resources to implement and maintain a culture of Person and Family Engagement (PFE) by emphasizing operationalization of five PFE Metrics in order to assist hospitals to provide safe, high quality, patient-centric care that increases patient satisfaction while improving quality of care and payment and delivery models.

Key Objectives:
  • Implement five CMS (Centers for Medicare and Medicaid Services) PFE patient-specific metrics to address patient priorities in health care
  • Learn how outcomes and evaluation methods demonstrate how PFE influences patient safety while impacting hospital value-based care
  • Build skills and engage in peer-to-peer learning to support PFE implementation activities in the acute care hospital setting
  • Define strategies to engage patients and families in organizational processes
Who Should Attend:
Hospitals are encouraged to convene a multidisciplinary team for participation, which includes executive leaders (CEO, CMO, COO, CNO), directors and managers, person centered care leaders, social services and chaplaincy, direct care providers, PFAC members, patients, family members, and anyone with an interest in accelerating the implementation of PFE activities in the acute care hospital setting.
Call for Presenters:
Hospitals who have successfully operationalized these metrics are invited to share your organization’s experiences in advancing person and family engagement and a culture of safety at the conference. Call for Panelists details may be found here.

For additional information about HAP HIIN’s Person and Family Engagement (PFE) initiative, this conference, or questions about proposal submission, contact Janette Bisbee ( or 717-561-5372.
Continuing education contact hours will be available for this activity.
Program Details:
Date:  June 4, 2018

Time: 9:00 a.m. to 4:00 p.m.

Location: Sheraton,Harrisburg Hershey (

Registration: Will soon be forthcoming
The Hospital + Healthsystem Association of Pennsylvania
The Hospital + Healthsystem Association of Pennsylvania - © 2017
30 North Third Street, Suite 600, Harrisburg PA, 17101-1703

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